Frequently Asked Questions
Find answers to common questions about our products, export process, and services.
Ustawi is a leading Ugandan company specializing in the production and export of high-quality avocado oil and shea butter . We source our raw materials from local farmers, ensuring sustainable practices and community empowerment while delivering exceptional natural products to global markets.
Our operations are based in Uganda , East Africa—a region renowned for its fertile soils and ideal climate for growing avocados and shea trees.
Our products are 100% natural, ethically sourced, and processed using eco-friendly methods. We prioritize quality, sustainability, and traceability, ensuring that every batch meets international standards.
Ustawi specializes in two core products:
- Avocado Oil : Cold-pressed, unrefined, and rich in vitamins E and healthy fats—perfect for culinary, cosmetic, and pharmaceutical uses.
- Shea Butter : Pure, organic, and handcrafted—ideal for skincare, haircare, and cosmetic formulations.
Yes! Our avocado oil and shea butter are organic and meet international standards. We work closely with certification bodies to ensure compliance with USDA Organic , EU Organic , and other relevant certifications.
Absolutely! We offer product samples so you can evaluate the quality of our avocado oil and shea butter. Contact us to request samples and discuss shipping details.
We export globally! Our products are shipped to Europe, North America, Asia, and other regions. Whether you’re in the USA, UK, Germany, or beyond, we’ve got you covered.
We cater to both small and large orders:
- Minimum Order Quantity (MOQ) : 200 liters for avocado oil and 500 kg for shea butter.
- Larger quantities are available upon request.
Shipping times depend on your location and chosen freight method:
- Air Freight : 5–10 days.
- Sea Freight : 20–40 days.
We’ll provide an estimated timeline once your order is confirmed.
Yes, we take care of everything! From packaging and labeling to export documentation (e.g., certificates of origin, phytosanitary certificates), we ensure a smooth and hassle-free process.
Pricing depends on the quantity, product type, and destination. For accurate quotes, please contact us with your specific requirements. Rest assured, we offer competitive rates without compromising on quality.
We accept payments via:
- Bank Transfer (preferred for international transactions).
- Letters of Credit (LC) for larger orders.
- Other secure payment methods as agreed upon.
Yes! We provide attractive discounts for bulk purchases. Let us know your needs, and we’ll create a tailored package for you.
Sustainability is at the heart of Ustawi’s mission. We:
- Source raw materials from local farmers using eco-friendly practices.
- Use renewable energy in our processing facilities.
- Minimize waste by repurposing by-products.
We empower local farmers and women’s cooperatives by providing fair wages, training, and access to global markets. By partnering with us, you’re contributing to the economic development of rural Uganda.
It’s easy! Simply reach out to us via email, phone, or our website. Share your requirements (product type, quantity, destination), and our team will guide you through the process.
We’d love to hear from you! Get in touch with us:
- Email : info@ustawi.com
- Phone : +256 772 921 055
- Website : www.ustawi.com
Yes! We regularly participate in international trade shows and exhibitions to showcase our products. Follow us on social media or subscribe to our newsletter for updates on upcoming events.