Frequently Asked Questions

Find answers to common questions about our products, export process, and services.

 
Who is Ustawi?

Ustawi is a leading Ugandan company specializing in the production and export of high-quality avocado oil and shea butter . We source our raw materials from local farmers, ensuring sustainable practices and community empowerment while delivering exceptional natural products to global markets.

Where are you located?

Our operations are based in Uganda , East Africa—a region renowned for its fertile soils and ideal climate for growing avocados and shea trees.

What makes Ustawi’s products unique?

Our products are 100% natural, ethically sourced, and processed using eco-friendly methods. We prioritize quality, sustainability, and traceability, ensuring that every batch meets international standards.

What products do you offer?

Ustawi specializes in two core products:

  • Avocado Oil : Cold-pressed, unrefined, and rich in vitamins E and healthy fats—perfect for culinary, cosmetic, and pharmaceutical uses.
  • Shea Butter : Pure, organic, and handcrafted—ideal for skincare, haircare, and cosmetic formulations.
Are your products organic and certified?

Yes! Our avocado oil and shea butter are organic and meet international standards. We work closely with certification bodies to ensure compliance with USDA Organic , EU Organic , and other relevant certifications.

Can I get samples before placing an order?

Absolutely! We offer product samples so you can evaluate the quality of our avocado oil and shea butter. Contact us to request samples and discuss shipping details.

Which countries do you export to?

We export globally! Our products are shipped to Europe, North America, Asia, and other regions. Whether you’re in the USA, UK, Germany, or beyond, we’ve got you covered.

What quantities can you supply?

We cater to both small and large orders:

  • Minimum Order Quantity (MOQ) : 200 liters for avocado oil and 500 kg for shea butter.
  • Larger quantities are available upon request.
How long does shipping take?

Shipping times depend on your location and chosen freight method:

  • Air Freight : 5–10 days.
  • Sea Freight : 20–40 days.
    We’ll provide an estimated timeline once your order is confirmed.
Do you handle logistics and documentation?

Yes, we take care of everything! From packaging and labeling to export documentation (e.g., certificates of origin, phytosanitary certificates), we ensure a smooth and hassle-free process.

What is your pricing structure?

Pricing depends on the quantity, product type, and destination. For accurate quotes, please contact us with your specific requirements. Rest assured, we offer competitive rates without compromising on quality.

What payment methods do you accept?

We accept payments via:

  • Bank Transfer (preferred for international transactions).
  • Letters of Credit (LC) for larger orders.
  • Other secure payment methods as agreed upon.
Do you offer discounts for bulk orders?

Yes! We provide attractive discounts for bulk purchases. Let us know your needs, and we’ll create a tailored package for you.

How do you ensure sustainability?

Sustainability is at the heart of Ustawi’s mission. We:

  • Source raw materials from local farmers using eco-friendly practices.
  • Use renewable energy in our processing facilities.
  • Minimize waste by repurposing by-products.
How do you support local communities?

We empower local farmers and women’s cooperatives by providing fair wages, training, and access to global markets. By partnering with us, you’re contributing to the economic development of rural Uganda.

How can I place an order?

It’s easy! Simply reach out to us via email, phone, or our website. Share your requirements (product type, quantity, destination), and our team will guide you through the process.

How do I contact Ustawi?

We’d love to hear from you! Get in touch with us:

Do you attend trade shows or exhibitions?

Yes! We regularly participate in international trade shows and exhibitions to showcase our products. Follow us on social media or subscribe to our newsletter for updates on upcoming events.

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